Better banking is on its way.
FASTER, SIMPLER, MORE INTUITIVEOur New Digital Banking system upgrade marks a significant leap forward in empowering your financial management and supporting your growth within our communities. Check back to this page often to get the latest updates and action items regarding the enhancement scheduled to take place Wednesday, April 8th to Monday, April 13th, 2026.
Dedicated Customer Support Number: (636) 940-8740
PLEASE NOTE: You should be receiving a YELLOW envelope with a booklet from New Frontier Bank in the mail. This booklet provides the full details of the enhancement process, what to expect, and FAQs.
Read Our Guide
NEW DEBIT CARDS:
You will receive new debit cards between March 26th and April 2nd and they can be activated on April 9th using the instructions that will come with the card. If you do not receive a new card, please reach out to us at (636) 940-8740. Place these cards in a safe place!
Activate Your New Debit Card & PIN
Your new contactless card will feature tap-to-pay instantly and will have mobile wallet technology soon, offering a faster, easier, and safer way of paying for everyday purchases.
- You MUST set up a PIN on your new debit card. You can reuse your existing PIN number when you activate your new card.
- Once you activate your new debit card, it can be used for Point-Of-Sale (POS) transactions and ATM withdrawals.
Important Dates:
WEDNESDAY, APRIL 8TH:
- ATMs will be out of service starting at 2:00 PM
- Your old debit card will be deactivated at the end of the day
- ACH processing stops after 2:00 PM
- A full data backup will be required for QuickBooks® users
- Before April 8th, make sure you download any online data such as transactions and eStatements for your records, as these will not immediately be available in the new online banking platform
THURSDAY, APRIL 9TH:
- Online and mobile banking will be unavailable
- Activate your new debit card; your old card will no longer work
- Telephone banking will be unavailable
FRIDAY, APRIL 10TH:
- Wires will not be available April 10th - 12th
MONDAY, APRIL 13TH:
- Access to online and mobile banking will be available after 9:00 AM; Mobile users will need to update or download the new app before logging in using instructions below
- Wires will be available
- ACH processing resumes
- ATMs will be available
- Telephone banking will be available
AFTER APRIL 20TH:
- You will need to reactivate your QuickBooks® after April 20th
Dedicated Customer Support Number: (636) 940-8740
Available to you during normal banking hours.
DOWNLOAD THE NEW MOBILE APP:
On April 13th, Android® users will need to download the NEW New Frontier Bank mobile app. Apple® users will not need to download the new app as long as they have enabled automatic updates. If the Apple app does not update automatically, Apple users will need to navigate to the App Store and manually download the new version. Our new mobile banking app conveniently provides one single app for both your personal and business mobile banking needs.
Please use the links below to download the new apps.
ATMs Availability:
Downtime will occur, beginning at 2:00 PM on April 8th. ATMs will be available again starting April 13th.
How to Prepare:
We recommend you take the following actions before April 9th to minimize disruption in your New Frontier Bank accounts and services to ensure a smoother transition during the upcoming system upgrade.
- Be sure you know your online banking credentials
- Download transaction history and eStatements ahead of time
- Receive and keep new debit card safe
- Verify your contact information is up-to-date
- Business Online Banking Customers should collect ACH template data
Prepare for Limited Account Access
To avoid any inconvenience during the upgrade, we strongly recommend preparing alternative forms of payment, such as a credit card or cash. For New Frontier Bank debit card holders, you will receive a new card prior to the enhancement, which you can activate on April 9th to use as your primary form of payment throughout the upgrade weekend.
Verify Your Contact Information
During a system upgrade, it’s critical that we can reach you with important updates. We will be communicating the progress of the system upgrade via email and this webpage. Please take a moment at your earliest convenience to verify that we have your most current mailing address, telephone number, email address, and any seasonal contact information on file.
Latest News and Updates:
WHAT'S CHANGING:
- Debit cards, card numbers, and PIN numbers
- Debit card limits
- Online and mobile banking platform/app and password
- End of day processing time
- Person-to-Person Payment Platform
WHAT'S STAYING THE SAME:
- Accounts and account numbers
- Bank routing number
- Fee and interest schedule
- Loan numbers
- Bill Pay payee and payment information
New Features:
- Customizable Debit Card Limits – Temporarily adjust debit card limits within the mobile banking app, up to the available balance in your account, to make large purchases
- Adjusted Processing Times – 5:00 PM cut-off time for day-end processing, 4:00 PM for mobile check deposit
- Credit Score Monitor – View credit score and monitor changes to credit
- Positive Pay – A business check fraud tool
Additional Benefits:
Available in the weeks following the upgrade:
- Mobile Wallet – For debit card in Apple Pay®, Samsung Pay®, etc.
- External Transfers – Gain greater control over your finances by seamlessly managing and moving funds between your New Frontier Bank accounts and accounts you hold at other financial institutions, all from one convenient platform
- Person-to-Person Payments – A new platform to quickly and instantly send and receive money with other individuals, whether you’re splitting a bill, paying a friend, or sending funds to family, making everyday transactions more convenient and secure than ever
- Online Account Opening – A new, more intuitive platform allowing for the opening of accounts from anywhere, anytime
- Digital Wire Transfers – Initiate domestic wire transfers with enhanced ease and efficiency directly through our digital platform, providing a secure and streamlined way to send larger sums